Contents on Operators:
How can I replace an existing operator with a new one?
- Create the new operator
- Access the Chats and E-Mails panel of the old operator, select all their chats and e-mails and transfer them to the new operator.
- Access the old operator’s profile and change it to Inactive (Account > Operators). Doing this will give you the option to transfer all new queries to another operator.
- Select the new operator in the settings menu of each event in which you want them to appear (invitations, forms, etc.) Edit > Operators
Warning: Changing the name and photo of the old operator with a new one will make it impossible for you to keep track of the queries managed by the new operator or their performance.