Contents on Chat:
Contents on E-mail:
Contents on Automatic replies:
- What are automatic replies
- How is the control panel for automatic replies accessed?
- How to create or edit an automatic reply
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
Contents on Predefined answers:
- What are predefined answers?
- How is a predefined answer created or edited?
- How can a predefined answer be inserted into a chat session or an e-mail?
- How is the control panel for predefined answers accessed?
- Why doesn’t the predefined answer I created appear?
- Why can’t I see some predefined answers and another operator does?