Contents on Predefined answers:
- What are predefined answers?
- How is a predefined answer created or edited?
- How can a predefined answer be inserted into a chat session or an e-mail?
- How is the control panel for predefined answers accessed?
- Why doesn’t the predefined answer I created appear?
- Why can’t I see some predefined answers and another operator does?
Why doesn’t the predefined answer I created appear?
At the time of inserting a predefined answer in an e-mail or chat, you must always choose a language. The answers that have not been entered in the chosen language will not appear on the list.