Customer service > Automatic replies
Contents on Automatic replies:
- What are automatic replies
- How is the control panel for automatic replies accessed?
- How to create or edit an automatic reply
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
What are automatic replies
Automatic replies are configured to be displayed and sent automatically when a visitor leaves an email query through Livebeep invitations. Replies will be activated based on certain keywords included in the visitor's query, without the need for the operator to intervene.
To access automatic replies go to Communication > Automatic replies
To access automatic replies go to Communication > Automatic replies