Customer service > Automatic replies
Contents on Automatic replies:
- What are automatic replies
- How is the control panel for automatic replies accessed?
- How to create or edit an automatic reply
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
Should I put keywords in all fields (1, 2, 3, 4)?
It is not necessary. In most cases it is enough to write keywords in field 1. If you put keywords in several fields, the visitor's query must contain at least one keyword from each of the fields.