Customer service > Automatic replies
Contents on Automatic replies:
- What are automatic replies
- Comment accéder au panneau de configuration des réponses automatiques ?
- Créer ou éditer une réponse automatique
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
Why do automatic replies not activate when a visitor makes a query via chat?
This feature is only available for contacts by e-mail. When the operator is in Available mode, you can answer the queries manually or using the previously saved predefined answers.