Contents on Automatic replies:
- What are automatic replies
- How is the control panel for automatic replies accessed?
- How to create or edit an automatic reply
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
Why do automatic replies not activate when a visitor makes a query via chat?
This feature is only available for contacts by e-mail. When the operator is in Available mode, you can answer the queries manually or using the previously saved predefined answers.