Customer service > Automatic replies
Contents on Automatic replies:
- What are automatic replies
- Comment accéder au panneau de configuration des réponses automatiques ?
- Créer ou éditer une réponse automatique
- Why does the automatic reply I created not activate when the visitor makes a query?
- Should I put keywords in all fields (1, 2, 3, 4)?
- Why do automatic replies not activate when a visitor makes a query via chat?
Should I put keywords in all fields (1, 2, 3, 4)?
It is not necessary. In most cases it is enough to write keywords in field 1. If you put keywords in several fields, the visitor's query must contain at least one keyword from each of the fields.