General settings > Files

How is a file uploaded?

You can upload a file every time you access your remote library by clicking on the Add file button. Each file will be within a Category, which works like a folder. If you do not have any category in your remote library or you want to use a new one, create it before adding the file (with the Add category button).

How can the remote library be accessed

You can access from different places in the control panel: for example, when you are writing an e-mail or in the middle of a chat and you want to attach a file, when you are creating an announcement and you decide to add an image, a video or a map, etc. By clicking on the attachment icon, you will always have the option to go to your remote library and upload your files then. You can also access directly from Library > Files.


Both the categories and the files have Permissions. This gives you the chance to decide which operators will have access to each category or file.

File format

For the system to manage the file properly, you must choose the right format.
  • Image: If you upload an image directly from your computer (Local image), you must do it in one of the most common formats (JPG, GIF, PNG). You can also use a picture from a URL address (Remote image). Bear in mind that a remote picture will be changed if changes are made to it on the web site from which it has been taken.
  • Flash: The system accepts the SWF format.
  • Video: Livebeep permits the incorporation of videos from YouTube. In this format, you will not be able to upload the file itself, but rather link to the video on YouTube. To do that you must copy the YouTube code which appears when you click on “Share”. The code is a series of letters and numbers that come after
  • Audio: The system accepts the MP3 format.
  • Map: Livebeep allows the inclusion of maps from Google Maps. When you select this format, you must put the desired address in the street map provided by Google Maps.
  • Document: You must select this format in order to upload file types not covered in the preceding options (DOC, PDF, RAR, ZIP, etc.). When this type of file is attached to an e-mail or chat session, it will be downloaded in the computer of the person it is sent to. In the case of pdf files, most current browsers permit them to be viewed in a new tab without needing to be downloaded.

Title and Description

These fields are optional. This information appears when you attach a file to an e-mail. Remember that both the title and the description are multilingual fields, so it will be necessary to load them in all the corresponding languages. To do this, click on the letter T at the end of each field.