Customer service > Chat
Contents on Chat:
- Quand une invitation de chat s’affiche-t-elle ? Quand une invitation d’email s’affiche-t-elle ?
- Comment insérer une réponse prédéfinie dans une session de chat ou un courrier ?
- Can I chat with someone who has made contact by e-mail?
- How to pause a chat
- How to access the panel of chats or emails of your operators
Can I chat with someone who has made contact by e-mail?
If the visitor is still online and you would like to chat with them, you must change your state to Available an then wait for the visitor to refresh or change the page in your website. This way the chat will be active.
The contact invitation chooses the contact channel (chat or e-mail) when the visitor loads your website on their browser. Whether the system chooses one channel or another depends on the operator’s state at that moment (Available or Not available). Even if the operator changes their state, it is not possible to update the contact channel in the invitation if the visitor does not refresh or changes the page.