Contents on Predefined answers:
- What are predefined answers?
- How is a predefined answer created or edited?
- How can a predefined answer be inserted into a chat session or an e-mail?
- How is the control panel for predefined answers accessed?
- Why doesn’t the predefined answer I created appear?
- Why can’t I see some predefined answers and another operator does?
How is the control panel for predefined answers accessed?
To enter the control panel of predefined answers, follow this path:
Communication > Predefined answers or click on predefined answers.