Contents on Predefined answers:
- What are predefined answers?
- How is a predefined answer created or edited?
- How can a predefined answer be inserted into a chat session or an e-mail?
- How is the control panel for predefined answers accessed?
- Why doesn’t the predefined answer I created appear?
- Why can’t I see some predefined answers and another operator does?
Why can’t I see some predefined answers and another operator does?
In the Properties section you can choose if the predefined answer can be seen by all the operators or only one in particular. In order for all operators to see it, it is necessary to select All in the Operators section.